Privacy Policy
1. Introduction
Broadlands Villa (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.simonstownvilla.co.za or contact us to make a booking enquiry.
This policy complies with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa. By using our website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide Directly
When you submit an enquiry or booking request through our website, we may collect:
• Your full name
• Email address
• Cell phone number
• Your city and country of residence
• Number of guests in your party
• Any additional information you include in your enquiry message
2.2 Information Collected Automatically
When you visit our website, we automatically collect certain technical information, including:
• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on our site
• Referring website or source
• Device type and operating system
2.3 Cookies
Our website uses cookies to measure site performance and understand how visitors use our site. We use analytics cookies to help us improve your experience. You can manage your cookie preferences at any time through the cookie consent banner on our website or in our Terms & Conditions.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your booking enquiries and communicate with you about your stay
- To process and manage reservations
- To provide you with information about our villa, amenities, and services
- To improve the functionality and content of our website
- To comply with our legal obligations under South African law
- To send you relevant communications about your booking (we will not send unsolicited marketing emails without your consent)
4. Legal Basis for Processing (POPIA)
Under POPIA, we process your personal information on the following grounds:
- Contractual necessity — to fulfil a booking or respond to a pre-contractual enquiry
- Legitimate interest — to operate and improve our website and services
- Legal obligation — to comply with applicable South African laws and regulations
- Consent — where you have given us specific consent, such as for cookies or marketing communications
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- With service providers who assist us in operating our website or running our business (e.g. email hosting, booking platforms), subject to confidentiality obligations
- With professional advisors such as lawyers or accountants, where necessary
- If required to do so by law, court order, or regulatory authority
- To protect the rights, property, or safety of Broadlands Villa, our guests, or others
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Enquiry and booking records are generally retained for a period of five (5) years after your stay, in line with standard business record-keeping practices.
7. Security of Your Information
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights Under POPIA
As a data subject under POPIA, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal obligations)
- Object to the processing of your personal information
- Withdraw consent at any time, where processing is based on consent
- Lodge a complaint with the Information Regulator of South Africa
9. Third-Party Websites
Our website may contain links to third-party websites, including booking platforms. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our website is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can delete it promptly